Last updated: 22 July 2026
This Shipping Policy explains how Kisha Collections processes and delivers online orders. Delivery estimates are not guarantees and may vary by destination, carrier and circumstances outside our control.
Order processing
Orders are usually processed within 1–3 business days after payment confirmation. Business days exclude Sundays and public holidays. During launches, sales or festive periods, processing may take longer. If an item is made to order or requires additional preparation, the product page or order confirmation may state a different timeline.
Shipping charges
Available shipping methods and charges are calculated and displayed at checkout before payment. Any free-shipping offer is subject to the conditions shown with that offer.
Estimated delivery
For addresses in India, delivery is generally expected within 3–7 business days after dispatch. Remote locations may take longer. If international delivery is offered at checkout, transit times vary by destination and customs processing.
You will receive shipping confirmation and tracking details when available. Tracking can take up to 48 hours to update after dispatch.
Address accuracy and changes
Please provide a complete and accurate delivery address and phone number. Contact us as soon as possible if a correction is needed. We cannot guarantee address changes after an order has been processed or dispatched. Additional delivery costs caused by an incorrect or incomplete address may be charged to the customer where permitted.
Delivery attempts and returned parcels
The carrier may contact you or make more than one delivery attempt. If a parcel is refused, unclaimed or returned because delivery could not be completed, contact us. Re-shipping charges may apply. Any refund will be handled under our Return & Exchange Policy and may exclude original shipping charges where permitted by law.
Delays
Carriers may experience delays caused by weather, public holidays, strikes, customs, local restrictions or other events outside our reasonable control. We will assist with available tracking information but are not responsible for carrier delays that we cannot control.
Lost or damaged shipments
If tracking shows an unusual delay, or your parcel arrives visibly damaged, contact us promptly through the Contact Us page with your order number and supporting photographs where relevant. Please also retain the packaging while we investigate with the carrier.
International orders
Where international shipping is available, the recipient is responsible for import duties, taxes, brokerage fees and local charges unless checkout expressly states otherwise. Customs delays and refusal of unpaid duties are outside our control.
Contact us
For shipping questions, contact Kisha Collections through the Contact Us page on our website and include your order number.
