Last updated: 22 July 2026
We want you to be happy with your Kisha Collections purchase. This policy explains when and how a return or exchange may be requested. It does not limit any rights that cannot be excluded under applicable consumer law.
Request window
Submit a return or exchange request within 7 calendar days of delivery. Requests received after this period may not be accepted unless required by law.
Eligibility
To be eligible, an item must be unused, unworn, unwashed, unaltered and in its original condition with all tags and packaging intact. Please provide the order number and proof of purchase. Items returned without prior approval may not be accepted.
Items not eligible
- Customised, personalised, made-to-measure or altered items;
- Gift cards;
- Items marked final sale or non-returnable at the time of purchase;
- Items showing wear, washing, damage, stains, fragrance or removed tags; and
- Any item that cannot be returned for hygiene or safety reasons, where clearly disclosed and permitted by law.
Damaged, defective or incorrect items
Inspect your order promptly after delivery. If an item is damaged, defective or incorrect, contact us within 48 hours of delivery with your order number and clear photographs of the item, labels and packaging. We will assess the issue and, where approved, arrange an appropriate replacement, exchange, store credit or refund.
Exchanges
Exchanges are subject to stock availability. Once the original item is received and inspected, we will confirm whether the requested replacement is available. If it is unavailable, we may offer store credit or a refund in accordance with this policy.
Return shipping
Unless the item is confirmed to be damaged, defective or incorrect, the customer is responsible for return-shipping costs. Use a trackable service and keep proof of dispatch; we cannot be responsible for returns lost in transit. If we sent a wrong or defective item, we will provide return instructions and cover reasonable return shipping as appropriate.
Inspection and approval
Returned items are inspected after receipt. We will notify you whether the return is approved. Items that do not meet the eligibility conditions may be declined and sent back at the customer’s cost.
Refunds
Approved refunds are issued to the original payment method, normally within 7–10 business days after inspection. Your bank or payment provider may require additional time to post the amount. Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise.
Order cancellation
Contact us immediately if you wish to cancel an order. Cancellation is not guaranteed after processing or dispatch has begun. If cancellation is accepted after payment, the refund will be made to the original payment method.
How to start a request
Use the Return & Exchange Request page on our website and provide all requested information. Wait for approval and return instructions before sending any item.
Contact us
For help with a return or exchange, contact Kisha Collections through the Contact Us page and include your order number.
